Contact us
Contact us today to learn how ConnectCareHero can help your organization build and support engaging experiences within your community. Fill out our form and our team will reach out, connect, and schedule a demo to walk through our entire software suite.
Frequently Asked Questions
Questions? Answers? We've got a whole block just for that.
What is Telly and how does it work?
Telly is a digital engagement platform for older adult communities, offering live and on-demand content across over 20 categories. It runs on your existing TV or monitor and can be controlled remotely via our admin dashboard.
Is content available in different languages?
Yes! Telly offers content in 9+ languages, including Spanish, Korean, Polish, Tagalog, Mandarin, and more—ideal for multilingual communities.
Can we customize programming based on our residents' needs?
Yes! You can create custom content blocks by population type—like dementia care, Latinx communities, or diabetic-friendly health ads—right from the admin dashboard.
Can I choose just one Telly product or feature without buying the full suite?
Yes, absolutely. Telly is designed to be modular — you can select individual solutions à la carte based on your community’s specific needs. Whether it’s just live programming, the Telly Wall, or Health Ads, you’re free to pick what works best.
Bonus: We offer bundled discounts when you combine products or expand to additional locations within your network.
Do I need special equipment to use Telly?
No special equipment is needed. Telly works on most smart TVs or can be paired with our Telly Wall hardware. We’ll guide your team through setup and get you streaming in no time.
Can I track who’s engaging with the programming?
Absolutely. Telly includes real-time analytics that show participation by session, top & least engaged content, and even individual users (when using the Telly Staff app).
What kind of support do you offer?
Our support team is available for live troubleshooting, training, and onboarding. Plus, our system includes remote control tools so we can assist without disrupting your staff.
Can I use the Telly Resource App to engage families, not just staff?
Yes! The Telly Resource App is built to support both staff and family engagement. You can use it to share announcements, send out surveys, highlight upcoming events, and provide families with meaningful ways to stay connected to their loved ones' experience.